Privacy Policy

Introduction

At Dreadnova Quartz Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Last Updated: January 2024

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Credit card and payment information
• Government-issued identification
• Reservation and stay preferences
• Special requests and dietary requirements

Automatically Collected Information

• IP address and device information
• Browser type and version
• Website usage patterns and analytics
• Cookies and similar tracking technologies

How We Use Your Information

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Process payments and prevent fraudulent transactions
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations and safety requirements
• Maintain records for business and legal purposes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in hotel operations
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety and Security: To protect the rights, property, and safety of our guests and staff
• Consent: With your explicit consent for specific purposes

Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure payment processing systems
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on privacy and security protocols

Your Privacy Rights

Under Canadian privacy laws, you have the following rights:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: File a complaint with the Privacy Commissioner of Canada

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings or our cookie consent tool.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Reservation and billing records: 7 years for tax and legal compliance
• Marketing preferences: Until you opt-out or withdraw consent
• Website analytics: 26 months maximum
• Security footage: 30 days unless required for investigation

International Data Transfers

Your personal information may be transferred to and processed in countries outside of Canada where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website
• In-person notification for current guests

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer: